It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. The buyer could be lying. Either way eBay will make sure the buyer gets their money back right or wrong. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. The one I received is as per the photo. This is why I take photos of the item with the eBay paperwork. Buyer wants to return, says i sent wrong item : r/Ebay If so, it's definitely not a package I've sent out. I will try to ask the questions? But obviously I cant prove that. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. 'However once the seller has received the item back, eBay can then step in and review the . Press question mark to learn the rest of the keyboard shortcuts. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Answer (1 of 4): Hi. Buyer claims I sent wrong item : r/Mercari - reddit.com man!! I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Create an account to follow your favorite communities and start taking part in conversations. There's usually another new label then. This is what people are doing nowadays, so selfish. So eBay took the loss when they refunded me. FedEx. The most common dispute for a scammer is the "not as described" dispute. Someone did this to me a few months ago. Dollars. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. That is not the package i sent your cosmetics in. I did all of this. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. PayPal Seller Protection exists to help sellers trade confidently on eBay. The buyer received the wrong item. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Yet fight is not over, lets see what happens next. I can send to any other email address OK.We'll move all . As its a scam, you will never see your money or your items again. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. USPS. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. It sucks. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. I also ask if you have me mixed up with another seller you've purchased from recently. In this case, the purchase may be completed without flaw. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. 06:46 AM. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. I sent a seller an offer on an item and she accepted. How do they sell my exclusive manufactured trademarked product for lees than I do?? Buyer gave wrong address, and expects refund, who - The eBay Community I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Five! It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. As seller, here are a few things you can consider before selling to buyer with little or no feedback. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. To cancel your order: Go to My Purchases. Phone eBay and they said I should have tried harder. Save the case number that the USPS gives you. Zero money was left over. 2) Buyer most likely will open SNAD return request. Click on Send. I once again immediately had them call me to dispute this. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I sold 4 of the same items. 09-10-2020 Attached is a picture of a side buckle and the package with address label. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Am I protected against negative feedback in this scenario? Paid a tailor 4.50 repaired it and sent back with DPD signed for. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Keep choosing to the end, then scroll down and your contact options will be at the bottom. I told Ron that this was, "pardon my French, absolute bullshit." It also looks like the original label is a printed label, cut out and then taped on. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Finish enrollment at any CLEAR airport location next time you fly. If the shipped item was sold for under $750, delivery notification is adequate proof. Got my money back and a promise from eBay to better train their support staff -_-. what is beyond infinity most expensive car ticket. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Explain that you used a box, not an envelope, if that is the case. I know I have to send the refund regardless, right? There are two occasions in the tracking updates that says it was rerouted due to processing error. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. They also have to protect their buyers from fraudulent sellers. I had to help my mom submit a dispute through eBay, as a buyer. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I think most first-time eBay buyers create their account the same day they place their first order. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I'm not sure. Once I listed a new in box item as white when it was really blue. You can always appeal later. Copyright 1995-2023 eBay Inc. All Rights Reserved. 26-05-2020 These are both things ebay phone reps suggest. Buyer had wrong address, item was sent back, what now? - EBay 26-05-2020 Im concerned this is a scam. Is it not possible to take pics of item A and still send B? So Im hoping he doesnt return anything. If not, fuck them and continue onto arbitration per their terms and conditions. For example, they may ask for cash, bank transfer, check, money order or even gift cards. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Thanks for the reply. If the item is sold for more than $750 the item must have signature delivery proof. . But if he has balls to carry on, follow up with post master complaint. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. I talked to manager and simply were told nothing can be done. Here are some of the most common ways eBay sellers are scammed. They have no reason to create one earlier. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Does it look like your packaging, apart from the labels and the stickers? They needed his phone number but I did not have it. They may even provide photos of the broken item. Solved: Buyer says I sent the wrong item but the photo loo - The She got her full refund back and kept the ring! What to do when wrong item received, seller requesting to send to other buyer. Just trying to understand. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. I swear. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . The scammers will also ask for your PayPal email address. Remember that if an offer looks too good to be true, it probably is. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Buyer returned a different item, this is what it took to get ebay to Cheaper seller scam: eBays security systems can only protect buyers and sellers when transactions occur directly on the website. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. It's so unfair to write eBay sellers off like a bunch of cheap scammers. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Those labels are a lot bigger and I never cut them to a smaller size. This is a type of blackmail. 26-05-2020 Before you start your Missing Mail Search, you will want to double check the status of your package. Ebay says I have to "take action" by Sept. 11th. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I cant believe you won this. I sold 4 of the same items. Always think like a big retailer. If you find an item on eBay that you think is fraudulent, report the listing directly. For more information kindly send . Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) You can request that the buyer send the item back to you immediately. I'm not sure if Canada Post would put those on there?? Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. CHAPTER XIII. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. If the package was mixed up, it would have happened there. Aamzon advised we can do what we want. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Sizes: XS to 2XL. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can report an issue with a seller to eBay directly here. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. but it is really suspect that they created their eBay account the day they ordered my item. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Press question mark to learn the rest of the keyboard shortcuts. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. I will report this to the post master. Then maybe they won't send it back and you won't have to refund. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. People are getting desperate, violent and all kinds of other things lately. 2. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Item compatibility is buyer s responsibility. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. What can I do in this situation to avoid loosing $900 and the item as well? That photo looks like your shipping label stuck on top of another shipping label. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed The other thing that is suspect is their account was created the day they ordered the item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I agree. Help for buyers and sellers. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Poshmark Listing Not Found After Purchase - The-keratin.de This topic was automatically closed 180 days after the last reply. Once they have the code, they disappear and make off with your gift card balance. Is eBay likely to refund the buyer? Contact postmaster and file mail fraud. They have always just put new shipping labels over the original label on the unopened package. If they do then you have to either refund or call eBay and try to make your case. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. 2023 Comparitech Limited. Law Regarding Receiving a Shipment That Was Not Ordered Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. That has happened to me. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Glad you at least eventually prevailed. Well tonight I received the above email. Do everything you can to annoy them until they finally just pay you the $900 so you go away. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. 10/31/2020 at 3:54 pm #83017 Antique Frog 26-05-2020 Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. "Hi. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. I have multiple people selling my exclusive product for less that I sell it for on Ebay. - edited Powered by Discourse, best viewed with JavaScript enabled. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. They aren't. In my experience, the wait times are usually short and they do call within the estimated time. Explain it to him like you explained it to us. But the fact that she specifically took a photo of the top tells me it was meant for me. Copy and save both forms before submitting them. It should not have. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Thanks for this suggestion. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on This is the message:Just wanted to say that the item I received was not this one. There is so much scamming going on Ebay, Sellers dont have a chance. I have no idea how to get on the phone with a live human being? on Then find one of the facebook groups for sharing scammy ebay users and share his username. But at least it was worth somewhat close to what the item I sent them was worth. Is there any point in doing that? I told them to send it back to me and I'll give them a refund. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? After completing the sale normally, the seller will post the package with the correct address but the wrong name. Report the buyer. Or is it possible it was mixed up with a different package? Usually it will say the name on the package signs for it even if the signature is someone else. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. They never sent it back. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. I'll have to ask her what she sees different because I know it's the same. Its just getting worse, sadly. Because the seller sent a lighter instead of a $600 Gucci wallet. Press J to jump to the feed. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? She may have forgotten she purchased this one as well but from you. Common eBay Scams: How to Spot and Avoid them - Comparitech The scammer will ask for the victims gift card number to use as payment. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. You are welcome to file claims and police reports. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). The email will state that the payment will be released to you once you have proven that the goods have been sent. Has she possibly got you mixed up with a different seller ? Refund, repair or return. Theyll tell you to file a report with the police and then wash their hands of the matter. Buyer contacts me today. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Thx for the link to reporting a buyer theres a couple people I need to report. I suspect someone may have been tampering with mail and package in the delivery system. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Refunds and Returns - Mercari: Your Marketplace Please Help! All sales are final after the buyer rates the seller or 3 days after delivery. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. eBay will not assist with a transaction that occurred beyond its purview. Solved: Buyer claims an authentic item fake - PayPal Community Yes it would add cost. Can Usps Tracking Be WrongPost Office have such a horrible . If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I Sent An Ebay Buyer The Wrong Item - YouTube But so far no response from buyer. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. The buyer has since responded and accepted that it was delivered somewherebut not to him. Learn how your comment data is processed. Ebay We Can T Process Your PaymentPlease select a different payment In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. So buyer filed a claim for a return with eBay citing wrong item sent. Loophole on eBay! I'll go over how it happened, what I did to fix it, and how you can. Create an account to follow your favorite communities and start taking part in conversations. The unofficial eBay subreddit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I would do that myself in those circumstances. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. I have sent the item you ordered to the address on file with ebay. - edited open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I have been talking to someone with same story Im trying to buy a car. Same thing just happened to me and I was able to keep the earning. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Message 1of 30
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