Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Why do my tickets have someone elses name on them? Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. This is so we can promote the sale of tickets and items that You list for sale. 4. 7.3 Additional Policies. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If the Google listing says ad, do not click. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. How do I unsubscribe from your newsletter? 2.9 Seller's Confirmation Obligation. After you raised a dispute did paypal stop or refund deduction from card? Dont think you would be the lucky one. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. He described one category of representations as having been made on an industrial scale. Your rating will help us improve the website. Performance & security by Cloudflare. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Can I buy tickets that are personalised with someone else's name on them? Viagogo DO NOT refund and are not contactable. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. I understand the answer but I dont like it. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. South Australia's Consumer . In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. (We were shopping for tickets in section 123. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Ticket listings are a representation of actual seat location. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. -Skip the queue - buy your tickets in just two taps. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Why is the price printed on the ticket different to what I paid? -Discover the hottest events in your area. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. We do not control the information provided by other users which is made available through the Site. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. viagogo AG is registered in Switzerland, Company No. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. you did not use your RRV for any travel(regardless of the reason). 4.2 Stolen Property. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. It is headquartered in the United States and owned by StubHub Holdings. CHOICE supports the First Nations people's Uluru Statement from the Heart. You will need a username and password to access the Site and use the Services. 2.8 Notification. You are on a Viagogo website. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. You may only use the Services if You can legally enter into and form binding contracts. Released by: Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Be the first to hear about special offers. You will pay NT$9225. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. In August 2017, the ACCC announced it was taking Viagogo to court. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. We will also add sales or value added tax on our fees as applicable. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . The ACCC has also advised consumers to steer clear of Viagogo. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Save. Viagogo will never pay you after you sold your tickets and you can never get back your money. About this app. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. All sales and bids are final. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Enter a valid email address (e.g. They take your money and have no way to ensure you get the tickets. Received just 2 days before the concert transfered from someone via ticketmaster! viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Yes! If tickets are not consecutive, then the Seller must create a separate listing. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. 6.8 All Sales are Final. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo said in a statement that it offered a high standard of. Spain, the UK and Australia. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising Stay away from them!!!! Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. We will not allow You to buy or sell tickets before You have registered with Us. 5.2 Violations, Termination and Suspension. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. First, don't use Viagogo. 2.6 Making an Offer. 1.1 Introduction. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. This could be a tough call for many internet shoppers. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. To share your thoughts or ask a question, visit the CHOICE Community forum. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. See something that's not quite right in this article? "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. 7.1 Ownership of Intellectual Property. Hello has anyone had a successful outcome from viagogo through paypal. Viagogo will keep saying they already paid you but they will never show you the proof of payment. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. I entered the incorrect email when registering, how do I change it? "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. After multiple emails to Viagogo, Kent has been refunded $280. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. I'm Travelling - where and when will I receive my tickets? "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Such notice shall be deemed given one business day after the email is sent. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Please note this does not include any sales or value added tax that may be payable on viagogos fees. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 1. Stock images:Getty, unless otherwise stated. What ticket resellers must do However, Moody's Investors Service reported yesterday that Baker's . Just as before, when you make a ticket selection, the clock starts ticking. Contact @viagogo over social media Set up a Twitter account. Contact Viagogo directly - raise a complaint & request a full refund. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site.
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