Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Thanks so much for responding. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Usually this is due to some pre-existing configuration or code in the challenge Org. Anyone studying for their Service Cloud consultant certification. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. R&D, A project with Daddy: My favorite daily process! Ensure you set up the routing for Advanced Cases properly. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Thanks for your time! :), I am unable to solve this. hey,yes it was, i figured out after you replied. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Goodness! Thanks for getting back to me. I resolved the issue, by deleting the Billing profile and recreating it using. I have read every message I can find and have double and triple checked everything I can think of. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. I can only click on the Email tab. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Would you like to share a few more details on how you currently have things set up? Ask Question Asked 2 years, 8 months ago. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to rename the console to 'Cloud Support Service Console'. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Empty the recycling bin. Billing Topics (Billing_Topics) with Payments and Reimbursements. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. If you are short on time, start around the 20 minute mark. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Challenge 4 Case Routing. I have the Milestones field in the page layout too. In fact, you need to have better coding style to pass the challenges. Wait 24 hours then re-create the process. Case organizers think about the language. Ensure Entitlements are visible on Cases in Lightning. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ask Question Asked 2 years, 8 months ago. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. rebecca@capstorm.com. I am getting mad over this error now. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I am getting this below error. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I was able to work out a solution, I will outline it below. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. How can you update it as status field is inactive dring recording procedre? I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I'll take a look as soon as Trailhead is back up! No. Sales at Lychee shadow While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. read more, Youre going to think Im totally pathetic for writing about this!!! can you please suggest something? Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. And it's a little trickybut you can find out if you google it:). I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. You will need it. I just finished the superbadge. I'm chasing my own tail. Issue was with the Lightning Page Layout. Confused? Still stuck? Still stuck? (The badge is all click, no code.) I used a new trailhead playground created exclusively for the service cloud badge. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. :) I'd reconsider that time trigger. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Ensure you group report results correctly. My brother has started to play with me! I'm at a loss as to what I could be missing. I'm sure it's something little! Could you suggest how to troubleshoot it ? If you are still stuck after that, leave a comment with some more details and I'll take a look. Enter the billing service credentials in the custom setting. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. ", There are two options for email to case. Use the search o. Hello! Thank you SO MUCH. We can't find a field called 'Question Long Text Area'. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Initial Response milestone- You only need 1 criteria. You have to make the article "Linking SP-100 to SP-200" visible to everyone. (Not the "standard platform user", just "standard user"). I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I'd bet that the solution is to "clone" not rename. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Tried it all, from custom : support profile to standard user, even admin. New Profile button, instead of hitting the Clone button on the Technical profile page. Once this was done, I passed the 3rd challenge section. Below are tips and gotchas for each report / dashboard. Or "on demand email to case". I kept that particular module open one on screen while I walked through this step. This comment has been removed by the author. Something that helped was saving the report frequently. hours of inactivity vs hours of being created. Could you share a bit more details on what you have done for this step? Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. It's a picklist. Did you check the values? I'd try this- Delete the current process. Your help is needed! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Any ideas that can help me? Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. R&D, A project with Daddy: My favorite daily process! (Hint- The name of the component is not "entitlements"). Confused? This is so annoying. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Make sure that the correct date range is selected. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Right now he' taking a nap.so I'm off to edit some reports! Service Cloud Specialist Superbadge Challenge 2 Question. Look at the page layout and enable knowledge. When you start a create a new report, simply click to start with a clean screen. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi fixed it. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Making dinner for Mom! Use the search o. Hello! Knowledge Basics for Lightning Experience. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I'm sure you've done this but is omin-channel enabled? You should be prepared for a heavily scenario . We recommend using a new Developer Edition (DE) to check this challenge. I tried 10 different possibilities. Sometimes it seems that the most frustrating problems have the simplest solutions. 1 is checked that should not be checked. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Yes! One of my favorite new things this week was taking a shower with my whole block collection. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! But I have created this Data Category, so I'm not sure what the issue is. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I hope that you feel inspired. Please post some details of what you have. I'd just give it 24 hours then recheck the challenge. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? After editing the service console, you might have to edit the new profiles. Glad you solved the problem! You signed in with another tab or window. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Also, I've included Entitlements in the console. (Hint- search in setup for "support process". I am the Trailhead Baby! Remember you can only have one assignment rule per object and the instructions specify two routes. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Coild you please help me out? I also confirm that no additional code exists in this org. I am not sure what I'm doing wrong? And of course, I just tested the challenge 4 again and I passed! January 07, 2019. donut! Right now he' taking a nap.so I'm off to edit some reports! Click on the category and note the "group unique name" - verify that it is Billing_Topics. Hello, I passed the first challenge but i still have a question. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Service Cloud Specialist Superbadge - 4,5,6,7. Still stuck? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. This is my journey- a normal kid by day- a Trailhead explorer by night. Sounds like an easy oops! Ensure you set up the routing for Advanced Cases properly. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Already on GitHub? How would you enable people to select cases from an organised list? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I had problem with the chart, now everything is correct. No. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Add to Favorites. Back to the superbadge. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Telecom Billing System2. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Test it first by using real email addresses before you hit that button! What other fields do you need to add? I'm whole again. I have enabled the knowledge user check box in the user profile. I'd try again since Trailhead had issues yesterday. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. *must be completed in lightning experience*1. advanced apex specialist superbadge solution. Ensure you set up the routing for Advanced Cases properly. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Also, my email-to-case and email on demand are checked. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). I have enabled the knowledge user check box in the user profile. Leave a comment for the Trailhead Baby! Youll need to enable this whole feature before you start I wont give away what its called! Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Ensure the Customer Contact can be tracked on Cases. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? hmmm This looks good. Any clues as to what I might be missing? Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Intermediate case users can access both lists of cases. Do share more like this. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. "Please help to resolve this. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure Agents have access to Knowledge when viewing a Case. +12,700 Points +300 points. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Various trademarks held by their respective owners. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Anyone have any idea? Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. This is a fun challenge - if you are, like me, a total Service Cloud novice. Very helpful, thanks for the information! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task.
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